Refund policy

A fair path to resolution.

Approved refunds are handled according to the original payment method and the circumstances of the request.

Replace every bracketed item with your confirmed business process before publication.

When a refund may apply

A verified defect cannot be resolved through replacement
An incorrect item was delivered and no suitable replacement is available
An order was cancelled before dispatch and advance payment was already collected
Another situation required by your published policy or applicable law

Approval process

Contact Bagaholic within the required reporting window. We may ask for the order number, photographs, an unboxing video and return of the product. A refund is not approved until the request and returned item, where applicable, have been reviewed.

Refund method

Approved refunds will be issued through [bank transfer, mobile financial service, original online payment method or store credit]. COD payments cannot be returned physically through the delivery courier unless explicitly arranged.

Processing period

Allow [number] working days after approval and receipt of all required information. Banks and payment services may need additional processing time.

Delivery charges

State clearly whether original and return delivery charges are refundable for verified defects, wrong items and customer-preference returns.

Non-refundable situations